You have 60 days from the date you received your order to request a refund under our money-back guarantee. Requests made after this window may not qualify — but please still reach out and we'll do our best to help.

All money-back guarantee claims must include a valid reason for the refund request — for example, no visible change in the appearance of dark spots or uneven tone after 60 days of daily use. Change-of-mind requests outside this basis fall outside the guarantee.

Because skin genuinely takes time to respond, our guarantee is designed for customers who have given the product a fair, consistent go. To qualify for a refund, you'll need to provide reliable proof of consistent daily use across the 60-day period — this can include:

• Dated progress photos taken across the 60-day window
• Photos of the used jar(s) showing the patches have been worked through
• A short log or timeline of your daily usage

Refunds may be declined where usage cannot be reasonably demonstrated.

Email support@glowr.store with:

• Your order number (found in your confirmation email)
• The name the order was placed under
• Your valid reason for the refund
• Proof of consistent daily use over the 60-day period

If a physical return is required, return shipping costs are the responsibility of the customer. We recommend using a tracked service — we can't process a refund for a parcel we haven't received. Original shipping charges (if any) are non-refundable.

Once your claim is approved, refunds are processed within 2 business days. Depending on your bank, funds typically appear in your account within 5–10 business days.

If your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery with a photo of the item and packaging. We'll send a replacement or issue a full refund — your call.

We don't currently offer direct exchanges. If you'd like a different item, request a refund on the original order and place a new one.